Refunds, cancellations and corrections
Each $29.99 purchase covers one BagResolve Claim Package for your selected baggage incident. It does not include unlimited future assistance.
Delivery timing.
We provide your correspondence package by email through a secure download link within two business days after your payment is verified and your complete information is confirmed. Business days are Monday-Friday, excluding observed U.S. federal holidays. We use Central Time and will tell you your expected delivery date.
Cancel before delivery.
You may cancel for a full refund before your first correspondence package is delivered. Email support@bagresolve.com from the email address used for your order and include your BagResolve order reference. If we cannot provide the purchased service, we will refund your payment. We also refund duplicate charges.
If delivery is late.
If your correspondence package has not been delivered by the stated deadline, you may cancel for a full refund before delivery. If more information is genuinely needed, we will explain what is missing and ask you to agree to a revised delivery date; you may instead cancel before delivery.
If something is wrong.
Tell us promptly if we made an error in your correspondence package. We will correct our errors without an additional correspondence package fee. If a material error cannot be corrected, we will refund the correspondence package price. A broken or expired download link will be addressed without another correspondence package fee after we verify your request.
Included revision.
You may request one consolidated revision within 14 calendar days after first delivery to adjust wording or correct information you previously confirmed, for the same baggage incident. Changed facts must be confirmed before we prepare revised correspondence. We aim to provide an included revision within two business days after we have the complete, confirmed changes. A new baggage incident is a separate service; we will explain any additional cost before you decide.
Airline outcomes.
BagResolve provides correspondence and submission guidance. You submit the correspondence package to the airline, and the airline decides your claim. An airline denial or payment below your expectations does not by itself entitle you to a refund after delivery. This does not affect the remedies above if BagResolve made an error or did not provide the purchased service.
Refund processing.
Approved refunds are returned to the original payment method. We aim to initiate them within two business days after approval. Your bank or payment provider may take additional time to post the credit. Do not email payment-card details or passwords.
This policy does not limit rights you have under applicable law. For help, contact support@bagresolve.com.